Perspectives on process documentation, knowledge management, and what it takes to build operational resilience in small and medium businesses.
The gap between what experts do and what they can articulate is one of the central challenges in operational documentation. Understanding why this gap exists is the first step to bridging it.
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Not every process benefits from the same documentation format. The choice between written manuals and video guides depends on the nature of the process and how your team actually learns.
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The businesses that most need operational documentation are often the ones with the least capacity to create it. Understanding this paradox helps clarify why an external documentation process makes sense.
Read moreThe Initial Diagnosis is the right first step. It maps your situation and clarifies what documentation would look like for your specific business.
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